Field Service Technician

POSITION OBJECTIVE
The field service technician will run service calls (i.e. printers, PCs, etc.) in the Syracuse, NY, area.

ESSENTIAL JOB FUNCTIONS:
- Able to troubleshoot devices quickly and accurately
- Ability to identify and research possible causes of problems encountered to reduce future failures as well as recommend solutions.
- Efficiently repair or replace devices on-site
- Ability to use manuals, technical reference materials and technical support facilities to implement a repair
- Able to document failures to provide analysis of problems, cause & repair
- Perform preventative maintenance

REQUIREMENTS:
- Possess a Technical School Diploma or equivalent, Associates in Electronics or Microsoft certification or Computer science Degree
- Possess at least 1 to 2 years experience as a service technician
- A-plus certification, knowledge of computer repair
- Be able to manage a service area as well as their inventories
- Must have organizational, technical and people skills
- Must be able to troubleshoot hardware problems and resolve customer requests for service
- Ability to deal with customers in a positive manner
- Able to maintain a friendly and professional attitude when dealing with any customer issues either by phone or while onsite

SPECIAL WORKING CONDITIONS:
- May have extensive traveling, over 50 miles to a call
- Technicians will be on call 24/7
- Should be able to lift a minimum of 50 lbs
- Possess a car and valid driver's license